LAID BACK MANOR
We deal with personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Collection of Personal Information
The types of personal information that we collect from you will depend on the nature of your dealings with us. We only collect the personal information that we reasonably need to collect to carry out one or more of our business functions or activities. We may collect your personal information directly from you when you provide us with your personal information through the Website, via social media accounts operated by us, by email, by telephone, in person or in any other way in which you provide it to us.
The following table sets out the information (including personal information) that we may collect from you when you deal with us in certain ways and why we need to collect it:
|Circumstances when we might collect personal information from you / how we collect it
|What we might collect
|Why we need to collect it / how we use it
|When you send us an enquiry.
|Any personal information you provide to us, which might commonly include your full name, your email address, your contact phone number and any other information you provide to us.
|To assist you with your enquiry.
|When you make a booking to stay at Laid Back Manor through the Website.
|Our online booking engine, operated by Prino, collects your full name, your email address, your phone number, your address, information relevant to the reason for your travel (such as birthdays or anniversaries) and your travel dates. When you insert your credit card details into the online booking form on our website, our booking engine, operated by Prino, uses Stripe to process payment of the booking fees.
|To secure your booking, to receive payment for your booking, to send you a booking confirmation and any reminders of your upcoming stay, to seek feedback about your stay, and to enable you to stay in our accommodation.
|When you make a booking to stay at Laid Back Manor through a third party booking site.
|Your full name, your email address, your phone number, your address, information relevant to the reason for your travel (such as birthdays or anniversaries), your travel dates, and the name of the third party booking site you used to make the booking.
|To secure your booking, to receive payment for your booking, to send you any reminders of your upcoming stay, to seek feedback about your stay, and to enable you to stay in our accommodation.
|When you interact with us through our social media accounts.
|Your name, your social media handle and, in some cases, your contact information including your phone number and your email address as well as any other personal information which you provide to us.
|To interact with you and meet your requests.
|When you enter a promotion advertised by us.
|This will depend on the purpose of the promotion and the information we collect, and what we intend to do with it, which will be set out in the full terms and conditions for the promotion and made available to you prior to you entering the promotion.
|To administer the promotion, including to accept your entry, to publicly announce the winner, to contact you if you win and to provide you with any prizes.
When you access or use the Website, we may also collect technical data, such as your IP address, device identifiers and location data and any other online identifiers that could be used to identify you. We use this information for internal purposes such as auditing, data analysis, and research to improve the Website. We may also use this information to protect our interests or enforce our commercial terms.
2. Use of Personal Information
In addition to the ways in which we use your personal information in certain circumstances as set out above, we may also use the personal information we collect from you in the following ways:
- to help us improve the Website;
- for internal purposes such as auditing, data analysis, and research to improve the Website or our accommodation or venue offering.
We will only use your personal information for the particular purpose for which we collected it as set out herein, for any purpose for which you have consented as set out herein or in any subsequent consent, or for other purposes that are directly related to that purpose. If we want to use personal information for any other purpose we will obtain your consent.
Any feedback you provide to us about your stay via our feedback form is de-identified and stored electronically in a password protected OneDrive account. The feedback information is used to analyse and make any improvements to our accommodation or venue offering.
If you opt-in to receive any marketing communications from us at any time, we may use your personal information to send you direct marketing material via email, such as special offers or promotions available from us, or details of any trade promotion we intend to conduct. If we do so,you may opt-out of receiving direct marketing material from us at any time by unsubscribing using the feature in any email communication sent to you by us.
3. Disclosure of Personal Information
We may disclose personal information to our employees and contractors and external service providers who help us operate or protect our business and to maintain the Website, for example, IT consultants, website hosts, advertising agencies, professional analytics tool providers, insurance advisors, independent contractors, lawyers, accountants and other professional advisors. We may also exchange your personal information with third parties for the purpose of fraud protection.
In the event of a re-organisation, merger or business sale, we may transfer any and all personal information we collect and store to the relevant third party on a confidential basis for them to use in the same way that we use that information.
We do not rent or sell personal information in our usual course of business.
Your personal information may de-identified and aggregated with other information to use or disclose the anonymous data.
4. Storage and security of Personal Information and overseas disclosure
Personal information provided to us is stored securely using reasonable security measures. We store personal information received on password protected devices. We do not store any user data on the Website.
Our accounts with third party booking sites, such as Airbnb, Booking.com and Prino are secured with passwords and two-step identification processes. Our account with our payment processor, Stripe, is secured with a password and a two-step identification process.
5. Access, correction and retention of Personal Information
You have the right to seek access to the records of personal information that we hold about you. You also have the right to ask us to correct your personal information where it is not otherwise correctly recorded.
Unless we are otherwise required by Australian law, or a court / tribunal order to retain the information, we will take reasonable steps to destroy the personal information that we hold about you, or to ensure that the information is de-identified, when we no longer need to retain the information for any purpose for which the information may be used or disclosed by us as set out herein.
6. Management of privacy online
No data transmission over the internet can be guaranteed as completely secure. We are not responsible for any unauthorised use of personal information by third parties which is outside of our reasonable control.
Social media platform pixels may be installed on the Website from time to time and capture your use of the Website for ad retargeting purposes.
By continuing to use the Website, you consent to us using cookies and pixels as set out herein.
Any complaint will be investigated and the outcome of that investigation communicated to you within 30 days. If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner by calling 1300 363 992 or by sending an email to email@example.com.